Terms of service
The agreement for using CrewTend’s software, public tools, and connected services.
Effective September 19, 2026 · Contact: crew@crewtend.comYour agreement
These terms apply to CrewTend (“we,” “us”) and the person or business using the service (“you”). You must be at least 18 and authorized to act for your business. A signed order or service agreement controls where it expressly differs from these terms. The service operator and billing details are identified on your applicable order or invoice. Contact crew@crewtend.com with contract questions before purchasing.
Accounts and company access
Keep account information accurate, protect credentials and passkeys, and promptly remove former team members. Company owners control access, integrations, approved business knowledge, and automation settings. You are responsible for actions authorized through your account; notify us promptly of suspected unauthorized access. We may restrict access when reasonably necessary to protect the service or other users.
Plans, trial, and renewal
The software offers a 30-day trial, followed by a paid plan; there is no ongoing free software plan. Public tools may have separate access terms. The price, billing interval, included usage, trial end, and any automatic renewal must be disclosed before you authorize payment. A demonstration or sign-up request alone does not create a paid subscription. Where you authorize recurring billing, the subscription renews at the disclosed interval until cancelled. Usage charges, taxes, optional services, and provider fees may be separate. Material price changes will be disclosed before the affected renewal.
Cancellation and refunds
You may stop a month-to-month renewal before the next billing date through the billing portal or by contacting crew@crewtend.com. Annual or other fixed commitments follow the period you agreed to at purchase. Cancellation normally takes effect at the end of the paid period. Not logging in, not using features, failing to finish onboarding, disconnecting a provider, deleting the app, or an unsuccessful advertising campaign does not cancel a subscription or create an automatic refund. Our Cancellation & refunds policy explains exceptions, billing errors, and service-specific charges. Mandatory legal rights always apply.
Your records and content
You retain ownership of the records and content you provide. You grant us permission to process, store, transmit, and display them only as needed to provide, secure, support, and improve the service consistently with our Privacy policy and your choices. You must have rights to uploaded documents, photographs, fonts, and other material. You control who can access or publicly share your business content. Downloaded or publicly shared copies may remain outside our control.
AI, communications, and advertising
AI output can be incomplete or incorrect. You must review estimates, recommendations, replies, classifications, and generated content before relying on them. Approved automations can perform the actions you enable. You remain responsible for prices, customer promises, professional judgment, advertising claims, communications consent, recording notices, and suppression requests. We do not guarantee leads, appointments, revenue, rankings, deliverability, or advertising results. See our AI & automation and Messaging policies.
Integrations and paid services
Twilio, OpenAI, email, payment, advertising, banking, and other integrations require configuration and may require additional agreements, permissions, verification, and fees. Provider outages, account restrictions, approval delays, rate limits, or changed APIs can affect a feature. Features identified as demonstrations, previews, or awaiting connection are not representations of an activated service. Managed marketing and bookkeeping require an agreed scope; do not rely on future roadmap items when purchasing.
Documents and professional responsibility
PDF editing creates an edited copy. Some fonts, scans, encrypted files, forms, and signed PDFs have limitations. Editing a digitally signed document can invalidate its signature. A drawn signature is not a certificate-based digital signature. You are responsible for the authority to edit and sign, reviewing exported files, and maintaining originals. CrewTend is not a substitute for licensed legal, tax, accounting, engineering, or trade advice.
Availability and limits of liability
We use reasonable care to operate the service, but do not promise uninterrupted or error-free availability. Except for express commitments in a signed agreement and to the extent permitted by law, the service is provided as available without implied warranties. Neither party is liable for indirect, special, or consequential loss to the extent permitted by law. Our aggregate liability arising from the service is limited to the fees you paid us for the affected service in the 12 months before the event. These limits do not exclude liability that cannot lawfully be limited, or our fraud, willful misconduct, or gross negligence. Your non-waivable consumer rights are preserved.
Ending service and retaining data
Export needed records before access ends. Cancellation does not automatically delete records; deletion requests are handled under the Privacy policy. We may retain records required for security, transactions, disputes, and legal obligations. If we permanently discontinue paid service without an equivalent replacement during your prepaid term, we will refund the unused prepaid software portion, except amounts attributable to your material breach or separately completed services.
Disputes, law, and updates
Contact crew@crewtend.com first so we can investigate a problem. Texas law governs except where mandatory law provides otherwise; courts in Collin County, Texas handle disputes unless another venue is required by law or a signed agreement. These terms do not require you to waive a lawful chargeback, complaint, or statutory remedy. We may update terms prospectively, with notice of material changes where required. A change will not retroactively remove an accrued right.